About FWD

We aim to become a leading pan-Asian insurer by changing the way people feel about insurance. We’re led by our customers and driven by technology. This isn’t the way insurance usually feels. But we’re not your usual insurance company.

Press play on our latest campaign

Press play is inspired by FWD's DNA and promise: Celebrate living. And its central message is about saying yes to life today. It's about embracing opportunities and facing challenges with FWD's support along the way to empower everyone to live life with confidence.

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The FWD difference

An insurer you can trust

We offer straight-forward insurance with no more jargon and no more out-dated or unnecessary contract clauses. So you can understand exactly what you’re buying, and why.

A digital experience

We’re bringing our brand to life by going 100% online, meaning an insurance experience that’s faster, easier, and smarter.

A straightforward approach to claims

No more waiting for weeks. Our express claims service means that for some plans, your claim can be processed and paid within 24 hours.

We’re bringing insurance into the 21st century

Vietnam is an exciting and ever-changing society. In response, we’re led by our customers with a future-focused approach to our work. We’re empowering our customers with the latest digital technology to make insurance faster and easier. Buy a policy in seconds, make a claim at the touch of a button. Take a look at three of our flagship projects and ideas.

We’re reducing unnecessary, out-of-date insurance clauses

We think insurance is a worthwhile way to get the protection that one day you might need. But this very old industry comes with some very old contract clauses called 'exclusions'. In 2017, we thought it was time for change - for the benefit of all our customers.

We’re making insurance contracts easier to understand

No more jargon. No more complex language and design. You should be able to easily read and understand the insurance you buy. That’s the thinking behind Project Clarity.

We’re transforming how you can make an insurance claim

We know that when you claim, that’s the time that you need us the most. At FWD, we take that trust seriously. For all plans, we can sort your plan – and get you paid – totally online. For some plans we even offer a 24-hour express service.

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Want to join us?

We operate a workspace that nurtures fearless innovation and big ideas – powered by our vision of changing the way people feel about insurance.

Doing the right things right

Our corporate responsibilities and the principles that guide us.

Speaking up

We’re proud to have established a robust whistleblower process. As part of this, we work with an independent third party to handle our whistleblower hotline which is open 24/7. It means anyone can report any concerns about our business, in good faith and without fear of retaliation through the available channels below:

Report a concern

http://www.fwd.com/SpeakUp

Toll-free speak up hotline

(028) 4458 1010