We’re making insurance contracts easier to understand
The idea
Customers should be able to easily read and understand the insurance they buy – that’s the thinking behind Project Clarity.
The work
We started this innovative project by listening and talking to our customers. We then studied traditional insurance contracts, and we spoke to contract design experts, and of course our own legal teams and regulators. We then started to rewrite our contracts. For example, removing unnecessary jargon; introducing colourful infographics to explain our products more easily; and writing things more clearly so you can be sure you know what you’re buying.
The results
Project Clarity principles have now been applied to all our customer brochures. We’re also in the process of converting several existing contracts.
What does this mean for you?
Read your policy faster
Understand your benefits easier
Giving you all the important information
What this means for you
Easy design
We use colour, imagery and icons to create easy understanding.
Clear messages
A straight-forward structure
Our terms and conditions are divided into two parts:
- General terms – which apply for all policies
- Specific terms for the individual product
Waives future premium payments to keep your insurance plan protected.
A protection plan for your physical health and mental health.
Feel reassured with an affordable and comprehensive healthcare solution.
A comprehensive plan that protects you against cancer at any stage, and even enhancing protection for stroke and heart attack.
A protection against accidental risks with various options.
A flexible financial plan combining solid protection and safe investments with guaranteed interest rates.
One critical illness insurance plan that covers the whole family.
A completely online and affordable healthcare plan to help you shoulder the burden of any medical expenses.
