FWD continues to be ranked number one for customer experience in the Vietnamese insurance industry

FWD Life Insurance Company Limited (FWD Vietnam) has been ranked number one in the Vietnamese insurance industry for the second consecutive year in the Global Customer Experience Excellence Report 2022 by KPMG. FWD Vietnam is also among the top three brands with excellent customer experience across all industries in Vietnam in 2022 according to the same report. 

Mr. Huynh Huu Khang, CEO of FWD Vietnam, said "We are so proud that FWD Vietnam continues to be ranked number one for customer experience in the Vietnamese insurance industry. At FWD Vietnam, customer experience is always our top priority. We leverage the latest digital technology to deliver best-in-class products and services and ensure a seamless customer experience. This is a testament to our commitment to changing the way people feel about insurance."

FWD Vietnam has effectively applied artificial intelligence, voice-bot technology, big data and cloud computing to build a smart technology ecosystem tailored to the unique needs of each customer and bring a complete online, faster, and more convenient customer experience.

According to the report, FWD Vietnam is the leader for 'Integrity' and 'Time & Effort', two out of the six pillars that represent excellence in customer experience. This acknowledges that FWD Vietnam has brought consistent and trusted services combined with seamless and effective experiences to customers. These ratings further demonstrate FWD’s continued commitment to changing the way people feel about insurance.

About FWD Vietnam

FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world.

FWD Vietnam was established in 2016 and is a member of FWD Group. FWD is focused on making the insurance journey simpler, faster and smoother, with relevant and tailored propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

For more information please visit www.fwd.com.vn

Media Inquiries:

Mr Nguyen Ngoc Thuy

Phone: (028) 6256 3688

Email: ngocthuy.nguyen@fwd.com