Making insurance claims fast and easy

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Each insurance product carries its own benefits. Please select the insurance benefit you want to claim.

To check if your policy covers your claim, please log-in to your account and check your policy details.

When should I submit my claim?

How long will it take for my claim to be approved?

When will you pay me?

How will you pay me?

How can I check my claim status?

Need help with your claim?

No problem. These are the different ways we can help out and support you.

Call 1800 969690 (toll free)

Mon – Fri 8:00am to 5:30pm. Outside of these hours, leave us a voice message and we will call you back.

Email us

Send us your queries to CustomerConnect.vn@fwd.com. We will get back to you.