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Each insurance product carries its own benefits. Please select the insurance benefit you want to claim.
Check your policy coverage
To check if your policy covers your claim, please log-in to your account and check your policy details.
Log-in
Find a form
Claim form
Claim form for medical / healthcare treatment claims
Authorisation letter for FWD to collect any medical records related to your claim
Appointment of heirs
Frequently asked questions
When should I submit my claim?
How long will it take for my claim to be approved?
When will you pay me?
How will you pay me?
How can I check my claim status?
See more FAQs
Need help with your claim?
No problem. These are the different ways we can help out and support you.
Call 1800 969690 (toll free)
Mon – Fri 8:00am to 5:30pm. Outside of these hours, leave us a voice message and we will call you back.
Email us
Send us your queries to CustomerConnect.vn@fwd.com. We will get back to you.