Critical illness/ cancer claims

How to file a critical illness / cancer claim

We need the following paperwork from your doctor, hospital or clinic. It’s fine to send us copied of these documents.

  • Your medical bill and / or VAT invoice (we need this for all expenses over VND200,000) along with the list of treatment showing any breakdown of expenses
  • Medical report(s) with treatment details, histopathology/ biopsy report and treatment details
  • Hospital discharge note
  • Any lab-test results, lab scans or image results
  • Any surgery records

Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.

You can submit your claim in one of two ways:

In person
In person

Important things you should know

The above is a guide only. We may need other documents in order to accurately assess your claim. For more details, please read the terms and conditions of your policy. If you need help, please call FWD Customer Care on 1800 969690 (toll free). Or you can send us an email via

How we deal with claims at FWD, and what you need to know


When should I submit my claim?


How long will it take for my claim to be approved?


How will you pay me?

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.