Daily hospital cash allowance benefit claims

We need the following paperwork from your doctor, hospital or clinic. It’s fine to send us photos of these documents:

• Hospital discharge note
• Your medical bill and/or VAT invoice (we need this for all expenses fees over VND200,000), along with the list of treatment fees showing any breakdown of expenses
• Medical report(s) - if you've had surgery/been in the ICU/been hospitalised for over 10 days
• Any lab-test results, lab scans or image results
• Any surgery records

Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.

You can submit your claim via our 24-hour e-claims service. Here’s how it works:

1. Visit our dedicated FWD 24-hour e-claims service page.
2. Follow the on-screen steps. Please note that as part of your claim, you’ll be asked to upload pictures of your supporting documents.

Tip: You can upload images or PDF files. Or using our smart technology, you can use your phone or mobile device to upload photos and even receipts.