Daily hospital cash allowance benefit claims

How to file a hospital cash allowance benefit claim

When you go to submit your claim, you’ll be taken to one of our partner’s websites. That’s because we’re now teaming-up with a range of partners to give you the fastest, easiest and best possible claims experience. That’s the FWD difference!

We need the following paperwork from your doctor, hospital or clinic. It’s fine to send us photos of these documents:

  • Hospital discharge note
  • Your medical bill and / or VAT invoice (we need this for all expenses fees over VND200,000), along with the list of treatment fees showing any breakdown of expenses
  • Medical report(s) - if you've had surgery / been in the ICU / been hospitalised for over 10 days
  • Any lab-test results, lab scans or image results
  • Any surgery records

Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.

You can submit your claim via our 24-hour e-claims service. Here’s how it works:

  1. Visit our dedicated FWD 24-hour e-claims service page.
  2. Follow the on-screen steps. Please note that as part of your claim, you’ll be asked to upload pictures of your supporting documents.

Tip: You can upload images or PDF files. Or using our smart technology, you can use your phone or mobile device to upload photos and even receipts.

Important things you should know

The above is a guide only. We may need other documents in order to accurately assess your claim. For more details, please read the terms and conditions of your policy. If you need help, please call FWD Customer Care on 1800 969690 (toll free). Or you can send us an email via CustomerConnect.vn@fwd.com.

How we deal with claims at FWD, and what you need to know


When should I submit my claim?


How long will it take for my claim to be approved?


How will you pay me?

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.