Health Care Benefit - pay according to actual treatment costs

1

Collect document

2

Fill out form

3

Submit claim

1

Collect document

  • 1. For out-patient treatment case:

    • Medical documents:
      • Examination booklet, prescription, disease certificate;
      • The indications of treatment doctors and lab-test results, image analyzation results.
    • Financial documents:
      • Invoices, bills, hospital fee note (VAT invoices issued by medical provider are required for all fees over VND200,000);
      • Out-patient treatment fee list.
  • 2. For in-patient treatment case/ in day treatment with surgery benefit:

    • Medical documents:
      • Hospital discharge note, hospital transfer certificate;
      • Surgery certificate; 
      • Prescription;
      • The indications of treatment doctors and lab-test results, image analyzation results;
      • Medical summary/copy of original medical record (if hospitalization for cancer treatment, organ transplant, surgery, hospitalization over 15 days).
    • Financial documents:
      • Invoices, bills, hospital fee note (VAT invoice issued by medical provider are required for all fees over VND200,000);
      • In-patient treatment fee list.
3

Submit claim

ONLINE
INSMART
  • Mail hard copy by post to: 
    Insmart Company Ltd.  
    Hanoi office: 25th Floor, Ngoc Khanh Plaza, 1 Phạm Huy Thong, Ba Dinh Dist. Hanoi
    HCMC office: 8-9th Floor, Dinh Le Building, 1 Dinh Le, Ward 12, Dist. 4, HCMC

FWD
  • Submit hard copy at any FWD Customer Service Counter.

Submission Timeline

Please submit claim documents within 12 months from the event date.

Remarks:

  • Depending on each specific case, FWD reserves the right to request the claimant to provide other supplementary document or original document for accurate claim assessment, legally.
  • The above procedure for claim insurance benefits is for reference only. For more details, please read the Terms and Conditions of Insurance Policy.

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