Total Permanent Disability Benefit Claims


Collect document


Fill out form


Submit claim


Collect document

  • Please prepare the following documents:

    • Hospital discharge note/ surgery certificate/ medical summary/ copy of original medical record, other medical documents;
    • Lab-test results, image analyzation results;
    • Results of medical assessment by the medical evaluation board (central/ province or city directly under the central government where the injured person resides) performed after six months and no later than nine months after the event date (no medical evaluation is required in the case of limb surgery or surgical removal of the eyeball due to trauma);
    • Investigation conclusion, accident report, scene accident report issued by authorized police (if event is related to accident);
    • Proofs of relationship between the insured and the beneficiary (ID card, marriage certificate, birth certificate, power of attorney…).

Submit claim

  • Hard copy submission:

    • At FWD's Customer Service Counter;
    • By post to: FWD Vietnam, 11th Floor, Diamond Plaza Building, 34 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City.

Time limit for claim submission

Please submit claim documents within 12 months from the event date.


  • Depending on each specific case, FWD reserves the right to request the claimant to provide other supplementary document or original document for accurate claim assessment, legally.
  • The above procedure for claim insurance benefits is for reference only. For more details, please read the Terms and Conditions of Insurance Policy.

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