1

Collect supporting documents

2

Fill out the form

3

Send in documents

1

Collect supporting documents

  • For hospitalisation less than 10 days:

    • Hospital discharge note, hospital bills, hospital fee detail;
    • Consent letter for medical record retrieval.
  • For ICU, surgery, major surgery or daily hospitalisation more than 9 days, additional documents need to be provided:

    • Surgery certificate;
    • Medical report.

If claim event related to accident:

  • Accident report, accident scene examination, accident investigation report

2

Fill out the form

3

Send in documents

By Mail
  • 11th Floor, Diamond Plaza Building, 34 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City

Submission Timeline

Please provide written notice of the claim within 12 months from the date of claim event.

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD Vietnam reserves the right to amend these requirements or seek additional information to support each claim.

Need help?

Still unclear?
Talk to us