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Tell us what you need, and we’ll do our best to help

What do you want to do?

First-in-the-market customer extra care program

First-in-the-market customer extra care program

Want to make a claim?

Want to make a claim?
Want to make a claim?

Check your policy coverage

Check your policy coverage

Search our network

From customer service centres to branch offices, we have a vast network of support across Vietnam.

Frequently asked questions

Need more help?

Call customer support

Mon – Fri 8:30am to 5:30pm. Outside of these hours leave us a voice message.

Leave a message

You can click below to leave us a message. We’ll get back to you as soon as possible.

Email us

Email CustomerConnect.vn@fwd.com and we’ll get back to you as soon as possible.

Use our automated phone line

Call and follow the instructions to check your policy, make a payment, or find out how your claim is doing.