Tell us what you need, and we’ll do our best to help
Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.
What do you want to do?
First-in-the-market customer extra care program
Going beyond offering claim payouts, we offer FWD Care - Recovery Program to support our customers getting through life changing events with a set of practical services plus emotional support from dedicated nurses, even if the policy comes to an end due to full pay-out.
Want to make a claim?
File your claim quickly and easily with FWD.
Check your policy coverage
Want to know if you’re covered for a claim? Log-in to your account to check your policy details.
Search our network
From customer service centres to branch offices, we have a vast network of support across Vietnam.
Frequently asked questions
How do I register for FWD Customer Portal?
What features are available on FWD Customer Portal?
How can I check my claim status?
How do I change my information such as address, contact numbers, email address?
When and how would I get confirmation that my premium payment has been received by FWD?
Need more help?
Select a support options below
Call customer support
Mon – Fri 8:30am to 5:30pm. Outside of these hours leave us a voice message.