Celebrate living

We're here to help every step along the way

Tell us what you need, and we’ll do our best to help

First-in-the-market customer extra care program

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Want to make a claim?

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Frequently asked questions

Need more help?

Call customer support

Mon – Fri 8:30am to 5:30pm. Outside of these hours leave us a voice message.

Leave a message

You can click below to leave us a message. We’ll get back to you as soon as possible.

Email us

Email CustomerConnect.vn@fwd.com and we’ll get back to you as soon as possible.

Use our automated phone line

Call and follow the instructions to check your policy, make a payment, or find out how your claim is doing.