Life insurance support

Tell us what you need, and we’ll do our best to help

Whether you need advice on one of our plans or support with a claim, don’t hesitate to get in touch.

What do you want to do?

First-in-the-market customer extra care program

Going beyond offering claim payouts, we offer FWD Care - Recovery Program to support our customers getting through life changing events with a set of practical services plus emotional support from dedicated nurses, even if the policy comes to an end due to full pay-out.

Want to make a claim?

File your claim quickly and easily with FWD.

Check your policy coverage

Want to know if you’re covered for a claim? Log-in to your account to check your policy details.

Search our network

From customer service centres to branch offices, we have a vast network of support across Vietnam.

Frequently asked questions

How do I register for FWD Customer Portal?

What features are available on FWD Customer Portal?

How can I check my claim status?

How do I change my information such as address, contact numbers, email address?

When and how would I get confirmation that my premium payment has been received by FWD?

Need more help?

Select a support options below

Call customer support

Mon – Fri 8:30am to 5:30pm. Outside of these hours leave us a voice message.

Call 1800 969690

Leave a message

You can click below to leave us a message. We’ll get back to you as soon as possible.

Open contact form

Email us

Email CustomerConnect.vn@fwd.com and we’ll get back to you as soon as possible.

Send an email

Use our automated phone line

Call and follow the instructions to check your policy, make a payment, or find out how your claim is doing.

Call 1800 969690