We need the following paperwork from your doctor, hospital or clinic. It’s fine to send us copies of these documents.
For out-patient medical treatment
For in-patient (overnight) medical treatment or if you've been in hospital for surgery (even if you haven't stayed overnight):
Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.
We need the following paperwork from your doctor, hospital or clinic. It’s fine to send us copies of these documents.
For out-patient medical treatment
For in-patient (overnight) medical treatment or if you've been in hospital for surgery (even if you haven't stayed overnight):
Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.
You can submit your claim in one of three ways:
Submit your claim documents online via FWD Customer Portal.
We’ve partnered with Insmart to process your health care claims by post – safely and securely. You can post your claim to either address below.
Submit a hard copy of your claim via one of our FWD Customer Service Centres or branch offices.
The above is a guide only. We may need other documents in order to accurately assess your claim. For more details, please read the terms and conditions of your policy. If you need help, please call FWD Customer Care on 1800 969690 (toll free). Or you can send us an email via CustomerConnect.vn@fwd.com.
We know that if you’re making a claim, you’re probably already going through a difficult time. So we think it’s part of our job to make insurance claims as quick and as easy as possible. Here are some of the questions you might have and our answers in response.
Please submit your claim within 12 months of receiving the medical treatment you’re claiming for.
Once you’ve submitted your claim (along with all the required documents), we’ll let you know our decision the very next working day. If we need more supporting documents, again, we’ll let you know the next working day. We send all notices via either email or SMS according to the contact information you’ve given us.
Once your claim is approved, the payment will be made using the payment method you requested on the claim form.
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.