Loss of life claims
How to file a loss of life claim
We need the following paperwork from your doctor, hospital/clinic or police. Please note that when you submit your claim, duplicate copies or photocopies of these documents are fine.
- Official death certificate, issued by the government
- A signed statement by the claimant (the person making the claim) explaining how the insured person died.
- Any evidence of the cause of death:
- If the loss of life was due to disease: the hospital discharge note / medical summary / medical records or any other medical documents
- If the loss of life was due to accident: investigation report / accident report / any forensic report
If you’re a third party assisting with the claim, we need proof of identity and details of your relationship to the insured person. See below documentation required:
- Your ID card
- A legal document to prove the relationship between the insurance claimant (the person making the claim) and beneficiary(s) (the person or people entitled to receive the cash benefit). For example, a marriage certificate / birth certificate / power of attorney.
If the insurance beneficiary(s) are deceased, and you’re the legal beneficiary(s), you’ll need to provide the following:
- Your ID card
- An authorisation letter / testament / written agreement or any legal document(s) certifying you as the legal beneficiary.
Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.
We need the following paperwork from your doctor, hospital/clinic or police. Please note that when you submit your claim, duplicate copies or photocopies of these documents are fine.
- Official death certificate, issued by the government
- A signed statement by the claimant (the person making the claim) explaining how the insured person died.
- Any evidence of the cause of death:
- If the loss of life was due to disease: the hospital discharge note / medical summary / medical records or any other medical documents
- If the loss of life was due to accident: investigation report / accident report / any forensic report
If you’re a third party assisting with the claim, we need proof of identity and details of your relationship to the insured person. See below documentation required:
- Your ID card
- A legal document to prove the relationship between the insurance claimant (the person making the claim) and beneficiary(s) (the person or people entitled to receive the cash benefit). For example, a marriage certificate / birth certificate / power of attorney.
If the insurance beneficiary(s) are deceased, and you’re the legal beneficiary(s), you’ll need to provide the following:
- Your ID card
- An authorisation letter / testament / written agreement or any legal document(s) certifying you as the legal beneficiary.
Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.
You can submit your claim in one of two ways:
Important things you should know
The above is a guide only. We may need other documents in order to accurately assess your claim. For more details, please read the terms and conditions of your policy. If you need help, please call FWD Customer Care on 1800 969690 (toll free). Or you can send us an email via CustomerConnect.vn@fwd.com.
How we deal with claims at FWD, and what you need to know
We know that when a claim is filed, our customer and their family are probably already going through a difficult time, due to the loss of a beloved person. So we’ve made insurance claims as quick and as easy as possible, because it’s our top priority.
When should I submit my claim?
Please submit your claim within 12 months from the date of the insured's loss of life.
How long will it take for my claim to be approved?
Once you’ve submitted your claim (with all the required documents), we’ll let you know our decision within 10 working days. If we need more supporting documents, again, we’ll let you know within two working days. It will then take a further 10 days to process and advise you of our decision. So do try and ensure you submit all the right documents. We send all notices via either email or SMS according to the contact information you’ve given us.
How will you pay me?
Once your claim is approved, the payment will be made using the payment method you requested on the claim form.
Looking to make a different claim?
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
