Loss of life claims

How to file a loss of life claim

We need the following paperwork from your doctor, hospital/clinic or police. Please note that when you submit your claim, duplicate copies or photocopies of these documents are fine. 

  • Official death certificate, issued by the government
  • A signed statement by the claimant (the person making the claim) explaining how the insured person died.
  • Any evidence of the cause of death:
    - If the loss of life was due to disease: the hospital discharge note / medical summary / medical records or any other medical documents
    - If the loss of life was due to accident: investigation report / accident report / any forensic report

If you’re a third party assisting with the claim, we need proof of identity and details of your relationship to the insured person. See below documentation required:

  • Your ID card
  • A legal document to prove the relationship between the insurance claimant (the person making the claim) and beneficiary(s) (the person or people entitled to receive the cash benefit). For example, a marriage certificate / birth certificate / power of attorney.

If the insurance beneficiary(s) are deceased, and you’re the legal beneficiary(s), you’ll need to provide the following:

  • Your ID card
  • An authorisation letter / testament / written agreement or any legal document(s) certifying you as the legal beneficiary.

Helpful note: Always keep original copies of any documents until after your claim has been processed. This is because we may need your original documents to help us assess your claim.

You can submit your claim in one of two ways:
In person
In person

Important things you should know

The above is a guide only. We may need other documents in order to accurately assess your claim. For more details, please read the terms and conditions of your policy. If you need help, please call FWD Customer Care on 1800 969690 (toll free). Or you can send us an email via CustomerConnect.vn@fwd.com.

How we deal with claims at FWD, and what you need to know


When should I submit my claim?


How long will it take for my claim to be approved?


How will you pay me?

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.