Frequently asked questions

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    Electronic insurance policy

    We’ll send you instructions on how to download your e-policy via SMS and email. We’ll also send a hard copy of your policy certificate to the address you’ve provided.

    The benefit is that you can quickly and easily manage your insurance online. You can review your plan and even make basic changes. We register the e-signature on your electronic policy with VNPT-CA. So please rest assured that your electronic policy with e-signature is as legal binding as the printed version with wet signature.

    FWD Customer Portal (online self-service)
    Policy owner services
    Premium payment
    Policy loan
    Automatic premium loan (APL)
    Policy benefits
    Occupation classifications
    Interest reference